Matka Matka FAQ – All your questions answered here

To register at Matka Matka, you must be at least 18 years of age or older is required. This is a legal obligation and part of our responsible gaming policy. Any account found to belong to a minor will be closed immediately.

No. Each person may hold only one account at Matka Matka. If multiple accounts are detected, all of them will be closed and any balances may be forfeited. However, members of different households may use separate accounts from the same device.

Log In Page "Forgot your password?" Click the link. Enter your registered mobile number or email address. A reset link will be sent to you. Use that link to set a new password. The entire process takes less than 5 minutes.

KYC (Know Your Customer) verification may be required for your first withdrawal. You will need to submit a photo of your national ID card or passport. Verification is typically completed within 24 hours. Once KYC is done, no further verification will be needed in the future.

Yes, certain details such as your mobile number, email address, and password can be updated from Account Settings. To change your name or date of birth, please contact the support team and complete identity verification.

Yes, you can close your account through the support team. However, all remaining balance must be withdrawn before the account is deleted. For a temporary break, you can use self-exclusion or a cooling-off period.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. Wait 30 minutes and try again, or reset your password. If your account is locked for security reasons, please contact live chat support.

At Matka Matka Minimum deposit from just 100 BDT. There is no fixed maximum deposit limit, though larger amounts may require additional verification. You can also set your own deposit limits through the Responsible Gaming settings.

In most cases, deposits are Instant – mBnker credits are added to your account within a few seconds to 2 minutes. If it takes longer than 5 minutes, please contact Live Chat with your deposit reference number.

Matka Matka does not charge any deposit fees. However, your mobile banking provider (bKash/Nagad) may apply their own transaction charges. Please check your mobile banking app for details on any applicable fees.

If a deposit fails, the amount will be returned to your mobile banking account — usually within 30 minutes to 24 hours. If the funds haven't been returned after 24 hours, please contact our support team with your transaction ID.

Matka Matka currently prioritizes Bangladesh's mobile banking methods. Credit or debit card payments may be available on a limited basis — contact live chat for the latest information.

At Matka Matka Minimum withdrawal: 200 BDT. The maximum limit per single withdrawal is generally 50,000 BDT. For larger amounts, you can submit multiple withdrawal requests or contact our support team.

Matka Matka generally does not charge any withdrawal fees. However, a processing fee may apply in certain circumstances. If any fee is applicable at the time of withdrawal, it will be clearly displayed beforehand.

Withdrawals are typically only to the mobile number provided at registration Yes, this is possible. For security purposes, withdrawing to a different number requires verification through our support team.

A pending status is usually resolved within 30 minutes. If a withdrawal remains pending for more than 1 hour, please contact live chat with your withdrawal ID. Our support team will resolve the issue promptly.

Bonus funds cannot be withdrawn directly. You must wager the bonus amount and meet the specified Wagering Requirement must be met before any winnings from the bonus can be withdrawn. Terms vary for each bonus — see the Promotions page for full details.

The maximum daily limit at Matka Matka 5 times Withdrawals are permitted. If you need to withdraw more, please contact support. Separate limits apply for VIP members.

A wagering requirement is a condition specifying how many times you must bet with bonus funds before you can withdraw them. For example, a 30x wagering requirement on a 1,000 BDT bonus means you must place a total of 30,000 BDT in bets before the bonus becomes withdrawable.

Matka Matka's cashback offer refunds a percentage of your net losses over a set period (typically weekly). For example, a 10% cashback means if you lose 10,000 BDT in a week, you get 1,000 BDT back. Cashback is generally credited to your account on Monday mornings.

Matka Matka promo codes are shared through official channels. Once you have a code, enter it in the designated field during registration or deposit. Each code can only be used once and must be redeemed before it expires.

Matka Matka's VIP program works automatically. Earn points through regular gameplay and deposits to advance through VIP tiers. VIP members enjoy enhanced bonuses, faster withdrawals, and a dedicated personal account manager.

Yes, a bonus can be cancelled before it is used. Cancel it through Account Settings or via Live Chat. Please note that cancelling a bonus will also forfeit any winnings earned from that bonus.

Yes, all games on Matka Matka RNG (Random Number Generator) technology that is regularly tested and certified to international security standards. Live Casino games are run by real dealers and are fully transparent.

If your connection drops during a game, your progress is saved on the server. Once you reconnect, the game will resume from where you left off. In slots, if the reels have already spun and the result has been determined, that result is saved and any winnings are credited to your account.

Matka Matka's Sports Betting section covers cricket (IPL, T20 World Cup, Bangladesh cricket), football (Premier League, Champions League, World Cup), tennis, badminton, and many more sports. Live match betting is also available.

Minimum bet amounts vary by game. For most slots, the minimum bet is Starting from BDT 1 Starts from. Live Casino tables generally start from BDT 10–50. The minimum bet for Sports Betting is BDT 20.

Yes, many slots and casino games can be tried for free in Demo Mode. This lets you learn the rules and features without spending real money. However, Live Casino and Sports Betting games do not have a demo mode.

In Fish Game, you use a cannon to hunt various sea creatures. Bigger fish reward more prizes. You can purchase different-sized bullets — larger ones are more powerful but cost more per shot. The game can also be played in multiplayer mode.

Change your password immediately and notify us via live chat or email. We will lock your account right away and launch an investigation. Keep Two-Factor Authentication enabled to receive alerts about any suspicious activity.

No, never. No representative of Matka Matka will ever ask for your password, OTP, or payment details. If anyone contacts you claiming to be from Matka Matka and requests such information, it is definitely a scam. Please contact us immediately if this happens.

Go to Account Settings and find the 2FA option under the "Security" section. You can set it up via SMS or an Authenticator App. Once enabled, a verification code will be sent to your phone each time you log in, and login will not be possible without it.

Yes, Matka Matka offers a range of responsible gaming tools:

• Deposit Limits (Daily / Weekly / Monthly)
• Loss Limit
• Session Time Limit
• Cooling-Off Period
• Self-Exclusion

For full details, visit our Responsible Gaming See on page.

KYC verification is a globally mandated requirement for financial security. It helps prevent money laundering, blocks unauthorized transactions, and keeps your account protected. Verified accounts also enjoy faster withdrawal processing.

Matka Matka runs smoothly on Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of Chrome or Firefox. Some features may not work correctly on older browser versions.

Ways to reach the Matka Matka support team:

• Live Chat – Click the chat icon at the bottom right of the site — the fastest method
• Email – Email us at [email protected] and receive a reply within 24 hours

Support is available 24/7 in both Bengali and English.

If you have a complaint, please raise it via live chat first. If it remains unresolved, send a detailed email including your account information, a description of the issue, and any supporting evidence (screenshots). We aim to resolve all complaints within 48 hours.

Slots and standard casino games run on relatively low internet bandwidth. However, Live Casino and HD video games require a stable connection (at least 5 Mbps). Slow connections may cause buffering during live games.

Start by refreshing the page. If that doesn't work, clear your browser cache, then try a different browser. Check your internet connection. If the issue persists, contact support. If a game crashes mid-session, your bet amount will be returned to your account.